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You may check out all the available products and buy some in the shop.
Continue ShoppingShopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Our jewellery is crafted from surgical stainless steel with 14k–18k gold plating. It is nickel-free and hypoallergenic — kind to sensitive skin and designed for everyday wear, not just special occasions.
Gold-plated surgical steel resists tarnish far better than typical fashion alloys. To keep the shine: take pieces off for swimming and showering, apply perfume before you put your jewellery on, store it in a dry pouch, and give it a gentle wipe with a soft cloth after wear. See our full guide “How to Care for Gold-Plated Jewellery” on The Edit.
Every product page lists exact measurements — chain length, bracelet circumference or letter size. Our necklaces are made for layering, so if you are between lengths we suggest sizing up. Not sure? Email hello@zakojewelry.com and we will help you pick.
Payment Information
We accept [list of accepted payment methods, e.g., credit cards, debit cards, PayPal, bank transfers].
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order & Returns
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
Specify who pays for return shipping, e.g., customer, seller
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
Ordering from ZAKO
Placing an order with ZAKO is simple! Browse our catalog, select the product you want, choose the quantity, and click “Add to Cart.” Once you’re ready, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order. You’ll receive an order confirmation email shortly after.
Yes! After your order is processed and shipped, we’ll send you a tracking number via email. You can use this tracking number on our website to check the real-time status of your shipment.
We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact our support team as soon as possible. Once the order is shipped, modifications or cancellations may not be possible.
We apologize for any inconvenience. If you receive a wrong or damaged item, please contact our customer service team with your order number and photos of the product. We will assist you in resolving the issue, whether through a replacement or a refund.
Orders ship from Poland within 24 hours on business days. Deliveries within Poland (InPost Paczkomat, DPD pickup, Orlen Paczka) usually arrive in 1–2 business days; UK and EU orders typically take 3–7 business days. You will receive a tracking link by email, and you can always check your parcel on our Track Order page.
Shipping is free on orders over £20. Below that, pickup-point delivery starts from £1.99 and courier delivery from £2.99 — the exact options and prices for your address are shown at checkout.
