Answers to the questions we hear most often. Still unsure? We are a short email away.
Products
What are ZAKO pieces made of?
It depends on the piece: every product page names its material or plating. Most product pages also give the measurements, and many list the stones and the fastening.
Will my jewellery tarnish? How do I care for it?
Plating keeps its shine much longer with a little care: put jewellery on after perfume and lotion, take it off for swimming, showering and sport, wipe it with a soft dry cloth and store it in its pouch. Read more in Jewellery care.
How do I choose the right size or length?
Rings use US sizes, and most necklace and bracelet pages give the length. If the length you need is missing, ask us before you order. See the size guide for ring sizes, chain lengths and how to measure.
Orders and payment
Can I order without an account?
Yes. You can check out as a guest; an account only saves your addresses and order history.
Which payment methods can I use?
The methods available for your currency are shown at checkout:
- Pay by bank
- Visa
- Mastercard
- Apple Pay
- PayPal
- Klarna
Can I use a discount code?
Yes. Enter the code at checkout before you pay.
Can I change or cancel my order?
Email hello@zakojewelry.com as soon as possible with your order number. We can change or cancel an order until it has been dispatched.
Delivery
When will my order ship?
Every piece is prepared to order and dispatched from Poland within up to 10 business days. You receive an email with a tracking link when your order ships.
How much does delivery cost?
Delivery in Poland is free on orders from £9.99. For smaller orders and for other countries, checkout shows the cost for your address before you pay; all methods and prices are on our Delivery page.
How do I track my order?
Use the link in your shipping email or the order tracking page.
Returns
What is your return policy?
You have 15 days from delivery to return your order. If you can, please use the original packaging. See Returns & refunds.
How do I return an item?
Email hello@zakojewelry.com with your order number and the items you are returning; we reply with the return address.
Who pays for return shipping?
You pay for sending the return, unless the item is faulty or we sent the wrong one.
When will I get my refund?
Within 14 days of receiving your return request, to the payment method you used. We may wait until the parcel reaches us or you show proof of postage.
What if my item is wrong or damaged?
We are sorry. Email us your order number and a photo of the item and we will put it right.
Still need help?
Email hello@zakojewelry.com or use the contact form. We answer Monday to Friday, 9:00–17:00 (Polish time).
