You have 15 days from delivery to return your order.
Last updated: 10 October 2026
1. Right of withdrawal
As a consumer you can withdraw from your purchase within 15 days without giving a reason. The period ends 15 days after the day on which you, or a person you name other than the carrier, receive the goods.
2. Condition of returned pieces
If you can, please use the original packaging and include the ZAKO pouch. You are only liable for any diminished value of a piece resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning; in that case we may reduce the refund by that amount, as the law allows.
3. How to return
- Email hello@zakojewelry.com within 15 days of delivery with your order number and the items you are returning.
- We reply with the return address.
- Send the parcel within 14 days of your email, ideally with a tracked service, and keep the proof of postage.
You may use the model withdrawal form below, but you do not have to: any clear statement of your decision to withdraw, for example by email, is enough.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To [COMPANY NAME], [REGISTERED ADDRESS], hello@zakojewelry.com:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.
4. Return shipping
You pay for sending the return, unless the piece is faulty or we sent the wrong one.
5. Refunds
We refund within 14 days of receiving your withdrawal, using the payment method you paid with. We may wait until the parcel reaches us or you send proof of postage. The original delivery cost is refunded where the law requires it.
6. Complaints: faulty or not as described
If a piece arrives faulty, damaged or not as described, email us your order number and a photo. We are liable for any lack of conformity that becomes apparent within two years of delivery. You can ask for a repair or a replacement; if that is impossible, disproportionately costly or not done within a reasonable time, you can ask for a price reduction or withdraw from the contract and get a refund. We reply to every complaint within 14 days. Your statutory rights apply in full.
7. Seller
[COMPANY NAME] · [REGISTERED ADDRESS] · [NIP]
Email: hello@zakojewelry.com
